Terms and Conditions
Man with Van South Hornchurch Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van South Hornchurch provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Man with Van South Hornchurch, the provider of removal and related services.
1.2 "Customer" means any individual, partnership, company, or other entity that books or receives services from the Company.
1.3 "Services" means any removal, transportation, loading, unloading, packing, or related services carried out by the Company.
1.4 "Goods" means any items, belongings, furniture, equipment, or property handled, transported, or stored by the Company in connection with the Services.
1.5 "Service Area" means the locations within the United Kingdom in which the Company agrees to provide its services, including the South Hornchurch locality and surrounding districts, as agreed in the booking.
2. Scope of Services
2.1 The Company offers man and van removal services, including domestic moves, small office relocations, item collections and deliveries, and related assistance within the Service Area and elsewhere in the UK by prior agreement.
2.2 The specific Services to be provided, including dates, times, addresses, and any special requirements, shall be confirmed at the time of booking.
2.3 The Company reserves the right to decline any booking or to refuse to transport particular Goods where, in its reasonable opinion, it would be unsafe, unlawful, or inappropriate to do so.
3. Booking Process
3.1 Bookings must be made directly with the Company through its accepted communication channels. A booking is not confirmed until the Customer has received explicit confirmation from the Company.
3.2 At the time of booking, the Customer must provide accurate information, including:
(a) Full collection and delivery addresses.
(b) Details of property access, such as floor levels, lifts, parking restrictions, and distances from vehicle to entrance.
(c) A clear description and approximate quantity of Goods, including any large, heavy, or fragile items.
(d) Preferred date and time for the Service.
3.3 Quotations are based on the information supplied by the Customer. If information is incomplete, inaccurate, or changes materially, the Company reserves the right to amend the quotation or apply additional charges.
3.4 Any estimated time for completion of the Service is given in good faith but does not form part of a binding guarantee. The Company will use reasonable efforts to adhere to agreed times but accepts no liability for delays arising from traffic, weather, access issues, or other circumstances beyond its reasonable control.
4. Quotations and Pricing
4.1 Unless otherwise stated in writing, quotations are provided on an hourly rate or fixed-fee basis, depending on the nature and scale of the move.
4.2 Quotations may take into account factors such as travel distance, number of staff required, size of vehicle, estimated duration, and any additional services such as packing or disassembly.
4.3 Quotations are valid for a limited period as advised by the Company and may be withdrawn or amended at any time before acceptance.
4.4 The Company reserves the right to apply additional charges where:
(a) The move involves unexpected stairs, restricted access, or long carrying distances not disclosed at booking.
(b) Waiting time is incurred due to delays in gaining access, loading, or unloading.
(c) The quantity of Goods exceeds that described at booking.
(d) Extra labour, vehicles, or journeys are required.
5. Payments
5.1 The Customer agrees to pay all charges in accordance with the agreed quotation and any additional charges properly incurred under these Terms and Conditions.
5.2 The Company may require a deposit at the time of booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions or agreed by the Company.
5.3 Unless otherwise agreed in writing, payment of any balance is due on completion of the Service on the day of the move.
5.4 The Company accepts the methods of payment it specifies from time to time. The Customer is responsible for ensuring that adequate funds are available.
5.5 If payment is not made when due, the Company reserves the right to:
(a) Suspend or withhold delivery of Goods until payment is received in full.
(b) Charge interest on overdue amounts at a reasonable rate from the date payment became due until the date payment is received.
(c) Recover from the Customer all reasonable costs and expenses incurred in obtaining payment.
6. Cancellations and Changes
6.1 If the Customer wishes to cancel or re-schedule a booking, they must notify the Company as soon as possible.
6.2 The following cancellation terms will normally apply, unless otherwise agreed in writing:
(a) Cancellation more than 7 days before the scheduled Service date: deposit may be refunded or transferred at the Company's discretion.
(b) Cancellation between 48 hours and 7 days before the scheduled Service date: the Company may retain part or all of the deposit to cover administration and lost booking time.
(c) Cancellation less than 48 hours before the scheduled Service date or failure to provide access on the day: the Company may charge up to the full quoted amount.
6.3 If the Customer requires changes to the booking, including date, time, or scope of work, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in a revised quotation or additional charges.
6.4 The Company reserves the right to cancel or re-schedule a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company's liability will be limited to refunding any deposit or pre-payment received for the affected booking, and it shall not be liable for any consequential loss.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) Ensuring that Goods are suitably packed, protected, and ready for transport unless a packing service has been agreed.
(b) Removing or securing fixtures, fittings, and appliances as necessary for safe removal.
(c) Providing clear instructions and being available or appointing a representative on the day of the move.
(d) Ensuring adequate access for the vehicle, including arranging parking permits or authorisations where required.
7.2 The Customer warrants that they are the owner of the Goods or have the authority of the owner to enter into this agreement and permit the Company to handle, transport, or store the Goods.
7.3 The Customer must not request the Company to carry or handle any items that are illegal, dangerous, or prohibited, including but not limited to explosives, firearms, flammable substances, drugs, or stolen goods.
8. Excluded Goods
8.1 Unless specifically agreed in writing, the Company will not be responsible for loss of or damage to the following items and may refuse to transport them:
(a) Cash, credit cards, valuable documents, and securities.
(b) Jewellery, watches, precious metals, and stones.
(c) Antiques, fine art, or items of exceptional value.
(d) Livestock, pets, or other animals.
(e) Perishable or refrigerated items.
8.2 If any such items are transported without the Company's knowledge or consent, it does so entirely at the Customer's risk and without any liability to the Company.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. Its liability for loss of or damage to Goods, or for delay, shall be limited as set out in this clause.
9.2 The Company shall not be liable for any loss or damage arising from:
(a) Incorrect or inadequate packing by the Customer where no packing service has been provided.
(b) Normal wear and tear, minor scuffs, or scratches arising from handling and transport.
(c) Pre-existing damage, defects, or weakness in Goods.
(d) Handling of items against the Company's advice where the Customer insists on proceeding.
(e) Acts or omissions of the Customer or third parties.
9.3 The Company's total liability for loss or damage to Goods shall be limited to a reasonable amount reflecting the cost of repair or replacement, subject to any specific limits notified by the Company.
9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
10. Claims and Complaints
10.1 The Customer must inspect Goods as soon as reasonably possible after the completion of the Service.
10.2 Any visible loss or damage should be reported to the Company on the day of the move or as soon as reasonably practicable thereafter.
10.3 Any complaint or claim relating to the Services must be submitted to the Company in writing within a reasonable period, setting out full details of the issue, the Goods affected, and any supporting information.
10.4 The Company will investigate complaints in good faith and may request additional information or evidence before reaching a decision. The Customer shall cooperate with any such investigation.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. It is not licensed as a general waste carrier unless expressly stated, and cannot dispose of waste unlawfully.
11.2 The Customer must not request the Company to remove or dispose of household rubbish, construction waste, or other materials in breach of local or national regulations.
11.3 Where the Customer requests removal of unwanted items for disposal, this must be agreed in advance and may be subject to additional charges. The Company will use lawful and appropriate disposal methods, such as authorised recycling or waste facilities.
11.4 The Company may refuse to remove or transport items deemed to be hazardous, contaminated, or unsuitable for transport, including chemicals, paint, asbestos, or similar materials.
11.5 The Customer remains responsible for any fines, penalties, or costs incurred as a result of providing false information about the nature of items to be removed or disposed of.
12. Access, Parking and Permits
12.1 The Customer is responsible for ensuring adequate access for the Company's vehicle at both collection and delivery addresses within the Service Area or elsewhere as agreed.
12.2 Where parking restrictions apply, the Customer must obtain any necessary permits or authorisations in advance. If this is not done, the Customer will be liable for any parking charges or penalty notices incurred during the provision of the Services.
12.3 If reasonable access is not available, the Company may either:
(a) Apply additional charges to cover extra time, labour, or equipment; or
(b) Refuse to complete part or all of the Service, in which case the Customer may still be liable for all or part of the quoted amount.
13. Force Majeure
13.1 The Company shall not be liable for any delay, failure, or inability to perform the Services where such is due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, road closures, accidents, strikes, pandemics, or government restrictions.
13.2 In such cases, the Company will use reasonable efforts to re-schedule or complete the Services as soon as practicable, but shall not be liable for any resulting loss or inconvenience suffered by the Customer.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data about the Customer for the purposes of managing bookings, providing Services, and fulfilling its legal obligations.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or share personal data with third parties except where necessary to deliver the Services or comply with legal requirements.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.
16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.3 No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company.
16.4 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
16.5 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
By confirming a booking with Man with Van South Hornchurch or by allowing the Services to proceed, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
